Terms of service

Welcome to Dr. Trut™. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any illegal or unauthorized purpose.

2. Product Information & Usage Disclaimer

All product descriptions, images, and information are provided for general informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Results may vary from person to person depending on usage and condition.
Always consult a qualified medical professional before using orthopedic or support products if you have existing medical conditions.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices, offers, or promotions at any time without prior notice.
Payment methods may include Cash on Delivery (COD) and prepaid options, subject to availability.

4. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance. We reserve the right to cancel or limit quantities for any order.
Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted.
In case of order cancellation before dispatch, any prepaid amount will be refunded as per our Refund Policy.

5. Shipping & Delivery

Estimated delivery timelines are 3–7 business days, which may vary based on location and courier availability.
Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.
We are not responsible for delays once the order has been handed over to the courier.

6. Returns, Replacements & Refunds

Our Return & Refund Policy forms an integral part of these Terms of Service.
Please review the policy carefully before placing an order.
For hygiene and safety reasons, used products are not eligible for return.

7. Accuracy of Information

We make every effort to display accurate product details, pricing, and images.
Minor variations in color, design, or packaging may occur due to lighting, manufacturing updates, or display settings.
Such variations shall not be considered defects.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Dr. Trut™ and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

Dr. Trut™ shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Use of the product is at the customer’s own discretion and responsibility.

10. Third-Party Services

We may use third-party service providers (payment gateways, shipping partners) to complete your order.
We are not responsible for the policies or actions of third-party services.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time.
Changes will be effective immediately upon being posted on this page.
Continued use of the website after updates constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: support@drtrut.in
📞 Customer Support Hours: 10 AM – 6 PM (Monday to Saturday)

Thank you for shopping with Dr. Trut™.
We appreciate your trust and strive to provide you with the best experience.